FREQUENTLY ASKED QUESTIONS
Updated august 29, 2020
Q: How much do tickets cost?
A: Tickets are for an entire vehicle. You only need to purchase one ticket per vehicle and it will allow entry for everyone inside the vehicle.
Cars/SUVs/Minivans: $25
Passenger Vans/Limos: $40
Q: I can’t make it on the day I originally purchased the tickets, can I use them on another night?
A: Yes, you can exchange your ticket by contacting Evvnt Ticket Support. In your email requesting an exchange, please include the email address you used to purchase the ticket, the date that you wish to attend, and a phone number in case there is a need to call.
Q: When does the road close for the night?
A: Cars will no longer be allowed to enter the line past 10PM on Sunday - Thursday and 11PM on Friday and Saturday.
Q: What are the hours?
A. The event opens at 6:00PM. We are asking cars to arrive no earlier than 5:30PM. The hours of operation are 6:00PM – 10PM (Sunday – Thursday) and 6:00PM – 11:00PM (Friday & Saturday)
Q: What are the dates for the show?
A. Opening night is Saturday, November 28, 2020. The final day is Thursday, December 31, 2020.
Q: What is the address?
A: The entrance to the event is 4800 New Cut Road at the intersection of New Cut and Southern Parkway.
Q: Will my younger child enjoy it?
A: Absolutely!
Q: Can I order tickets online?
A: Yes: The website for tickets is www.winterwoodsspectacular.org. Due to COVID-19, and the fact we anticipate sold out nights, we HIGHLY encourage everyone to buy tickets online. While tickets can be purchased at the gate, this will be a cashless event.
Once purchased, you can download the tickets to your phone, or print them off at home and bring them with you to the show.
Q: Can you sell out of tickets?
A: Yes, that is always a possibility.
Q: What form of payments are accepted?
A: Due to COVID-19, this will be a cashless event. Tickets can be purchased online with a major credit card.
Q: What happens if it rains or in the event of severe weather?
A: The show goes on, rain or shine. In the unlikely event the show is delayed or postponed due to dangerous weather conditions, the tickets will be honored on another day.
Q: What if I want to purchase tickets for my church, business, or civic organization? Do you offer group rates?
A: Yes, we do. You can email our Director of Operations, Lisa Norkus, at lnorkus@louisvilleparksfoundation.org for details.
Q: Is there a military or first responder discount?
A: Due to our pricing structure, there are no military or first responder discounts.
Q: I’m looking to avoid the crowds. When is the best time to come?
A: We anticipate the line of cars will be longer on weekend nights.
Q: What about parking?
A: Winter Woods Spectacular is a drive-thru event, so there will be no parking.
Q: I’m from out of town. Are there any hotels nearby?
A: There are plenty of hotels in nearby downtown Louisville, which is fewer than 15 minutes away. For more information, visit www.gotolouisville.com.
Q: Is camping or RV camping permitted?
A: No. Our public parks are not designed for overnight camping. There are nearby camp sites located in the area.
Q: How many stained-glass windows are there?
A: There are 120 custom-built stained-glass windows, in addition to themed sets and millions of lights.
Q: Who produces the show?
A: The show is produced by Hey Bob Productions, the same creative talent behind Jack O’Lantern Spectacular.
Q: If I don’t live near Louisville, KY – Where else can I see the event?
A: Nowhere else in the galaxy does this event exist. If you want to see the wonder and magic of Winter Woods Spectacular, you need to visit Louisville.
Q: Who do the proceeds benefit?
A: Proceeds benefit the Louisville Parks Foundation, a 501(c)3 dedicated to improving Louisville’s public parks ~ for present and future generations.
Q: Can I take pictures?
A: Yes, but please no flash photography. It ruins your picture, and the experience of other guests.